Refund policy

At Future Labs, we handle each return request with clarity, care and consistency.

Returns

If you are eligible to return your order, you have 7 calendar days from the day you receive it to contact us.

To request a return, email support@futurelabs.ge and include your order number. We will confirm your request and send you the next steps.

Please do not send an item back before contacting us first.

Return Conditions

To be accepted, items must be:

• Unused and unopened
• In their original packaging
• In the same condition in which they were received
• Returned with any applicable safety seal intact

Damaged or Incorrect Orders

Please check your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible at support@futurelabs.ge. We will review the issue and help find the right solution.

Exceptions / non-returnable items

Some items may not be eligible for return if they have been opened, used, altered, or if a safety seal has been removed.

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return for the original order. Once your return is accepted, you can place a new order.

Refunds

After we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be sent to the original payment method. Your bank or card provider may need additional time to process it.

For any question about a return or refund, contact support@futurelabs.ge